Client Rights to Records & Filing Concerns

Requesting Your Health Care Record

You have the right to request copies of your health care records at any time.

To request your records, please submit your request in writing. We will provide your records within the timeframes required by state and federal law. A reasonable fee may apply for copying or transmitting records, as allowed by law.

If you would like your records shared with another provider, school, attorney, or agency, we will ask you to complete a written Release of Information (ROI) before anything is sent.

Filing a Complaint or Concern

You deserve safe, ethical, culturally responsive care. If you ever have a concern about your services, you have options for how to address it.

1. Start by Contacting At Home Therapy Services (Optional but Encouraged)

We welcome the opportunity to address concerns directly and support a resolution whenever possible.

At Home Therapy Services – Client Support
Email: info@athometherapyservices.com
Phone: 651‑243‑0186

You will never be penalized for raising a concern or asking questions about your care.

2. State Licensing Boards & Oversight Agencies

If you prefer, or if your concern is not resolved, you may file a complaint with your state’s licensing board or regulatory agency. Below are the correct contacts for Minnesota, Texas, and North Dakota.

Minnesota Residents

For concerns about a Minnesota‑licensed provider.

Minnesota Board of Social Work (LMSW, LGSW, LISW, LICSW)
Website: https://mn.gov/boards/social-work (mn.gov in Bing)
Phone: 612‑617‑2100
Email: social.work@state.mn.us

Minnesota Board of Behavioral Health & Therapy (LPC, LPCC)
Website: https://mn.gov/boards/behavioral-health (mn.gov in Bing)
Phone: 612‑548‑2177
Email: bbht.board@state.mn.us

Texas Residents

For concerns about a Texas‑licensed behavioral health provider:

Texas Behavioral Health Executive Council (BHEC)
Website: https://www.bhec.texas.gov
Phone: 1‑833‑778‑0203
Email: enforcement@bhec.texas.gov

North Dakota Residents

North Dakota Board of Social Work Examiners
Website: https://www.ndbswe.com
Phone: 701‑222‑0255
Email: contact@ndbswe.com

North Dakota Board of Counselor Examiners (LPC, LPCC)
Website: https://www.ndbce.org
Phone: 701‑712‑9282
Email: contact@ndbce.org

Office of Attorney General – Consumer Protection

Clients in any state may also file a complaint related to fraud, deceptive practices, or consumer protection issues with their state’s Attorney General.

Minnesota Attorney General – Consumer Protection Division
Website: https://www.ag.state.mn.us (ag.state.mn.us in Bing)
Phone: 651‑296‑3353

Texas Attorney General – Consumer Protection
Website: https://www.texasattorneygeneral.gov
Phone: 1‑800‑621‑0508